Using Microsoft Teams as a Phone 
(Voice Calling)  Part 2- Course Outline

Duration

Webinar:    1-1.5 hours

Overview:

Following on from Part 1, this online course is designed to provide advanced training on the use of Teams voice calling, that allows you to make and receive voice calls over PSTN or an internet connection..

Target Audience:

This course is suitable for professionals, business users, and individuals who want to leverage the full potential of using Microsoft Teams. The target audience includes:

• Office workers
• Project managers
• Small business owners
• IT professionals
• Any individual or team looking to enhance file management and collaboration processes.

Learning Outcomes:

By the end of this course, participants will be able to:

• Configure ringtones for different call types.
• Set up your voicemail.
• Block and manage spam calls.
• Set up and manage a call group.
• Delegate calls to colleagues.
• Understand how call queues work.

Topics include:

Set up ringtones.

Manage notifications.

Voicemail forwarding options.

Record voicemail greeting.

Set default voicemail greeting language.

Voicemail text-to-speech

Select and manage delegates

Merge calls