Using Microsoft Teams as a Phone 
(Voice Calling)  Part 1- Course Outline

Duration

Webinar:    1-1.5 hours

Overview:

This online course is designed to provide basic training on the use of Teams voice calling, that allows you to make and receive voice calls over PSTN or an internet connection.

Target Audience:

This course is suitable for professionals, business users, and individuals who want to leverage the full potential of using Microsoft Teams. The target audience includes:

• Office workers
• Project managers
• Small business owners
• IT professionals
• Any individual or team looking to enhance file management and collaboration processes.

Learning Outcomes:

By the end of this course, participants will be able to:

• Understand the functionality of Teams calling.
• Set up your device for voice calling.
• Sending & receiving calls
• Access your voicemail.
• Hold and forwarding calls.
• Teams Voice via the mobile app.

Topics include:

Overview of Teams calling.

Making & receiving calls.

Reviewing Call History.

Accessing your voicemail.

Add external contacts and speed dials.

Transferring calls.

Teams voice on the Teams mobile app.